Refuge Services


About The Refuge
Refuge accommodation Is provided by Lighthouse Women’s Aid to offer a safe, supported environment for women and their children requiring an emergency or temporary home when they leave an abusive partner or family member.
About the Accommodation
Families have their own bedrooms, which are furnished for immediate use. Shared living areas include a laundry room, lounge, kitchen, bathroom, toilets and outdoor play and seating area.
How we can Support you

  • Staff at the refuge will support women to access other agencies including help with accessing benefits, seek housing, registering with doctors, health visitors, antenatal care and legal advice.
  • The Children’s Service Team will assist with the admission of children and young people to schools and nursery places
  • Welfare staff will be available to help women settle and regain their self-esteem with daily support and sign posting to appropriate services and wellbeing opportunities locally
  • Resettlement support will be offered as women move on


Aspects of Communal Living
To ensure that all residents feel welcome, comfortable and safe whilst staying in the refuge, there are a number of rules which all women and children are required to follow:

  • To respect and comply with the conditions laid out in their Licence Agreement
  • There is a strict non-smoking policy in the refuge buildings with a designated outdoor smoking area
  • Alcohol and substance use and possession is completely forbidden on site

For Confidential Advice or to Refer
Please call our 24 hour helpline 01473 745 111 – if calling outside office hours, please leave a message and someone will call you back within 15 minutes.


Refuge Leaflet
For more information, download our refuge leaflet.



Women and Children’s Wellbeing Centre


Based in central Ipswich this is a service for Suffolk and open to all women and children.


The Centre provides a one-stop shop of advice, support and information for women and children, particularly those who are suffering, or have suffered domestic abuse.


Well-Being Workshops: These provide ideas on how we can improve our sense of well being. The sessions include: Healthy living, relaxation, mindfulness, problem solving, sleep, motivation and creative and happiness work shops.

Therapeutic Workshops: Throughout the year we offer a wide range of therapeutic classes and workshops with the aim of improving health and wellbeing. It is also an opportunity to learn new skills in a friendly and relaxed group whilst making new friends and having some fun too. So far we have run Zumba, creative writing, music therapy, drumming workshop, memory box, preparing for work with confidence.


One-Stop Advice: We are able to offer advice and support on any issue – appointments are available with one of our trained advisors to discuss your issue in confidence and without judgement. Please call the office to book an appointment.

Open Café: Is an informal drop-in providing an opportunity to meet new people and make new friends whilst being part of a supportive network.

Creative Coffee Mornings: Come along and learn some new crafty skills in good company. A social drop-in coffee morning with different weekly craft workshops.

Legal Advice: For women experiencing domestic abuse we can offer the opportunity to discuss any legal issues, worries or questions you may have. Please call the office to book an appointment.


Money Advice Sessions: A money advisor from Ipswich Housing Action Group is available for one to one advice on debt and other money related issues. Please call the office to book an appointment.


Counselling/Advice Rooms available to hire:  As this is a Women’s Centre we can only hire out to female professionals working with women.  Email

Click here for Booking Form


Wellbeing Centre Leaflet
For more information, download our centre leaflet.




Wellbeing Centre Events Diary
Download our current programme diary



Available Programmes:

Freedom Programme: A nationally established support group run by trained female facilitators. This free course offers women an opportunity to share their experiences of domestic abuse in confidence and without judgement. It helps women to make positive choices to protect themselves and their children.


Self Esteem: This course is offered to women who have completed the Freedom Programme. It is an 8 week course to help develop and improve self-esteem, confidence and assertiveness. We offer the opportunity to learn new skills in a safe and supportive environment including positive thinking, dealing with strong emotions, setting personal boundaries and learning to say “No”.


Stronger Families: Is a therapeutic programme for children and young people aged 5 to 16 years of age and their mothers who have experienced domestic abuse in their families. Delivered in weekly sessions that offer an opportunity to rebuild trust in children and young people. It encourages communication between family members to understand and process the hurting that has happened in their families. It gives mum the opportunity to explore and reflect how to support their children’s healing.


Who’s In Charge: A programme for parents and carers who have children that use violent behaviour towards them or currently appear to be beyond parental control. This course aims to provide a supportive environment to share experiences and ideas. We work to reduce the shame which most parents feel. We offer ideas to develop individual strategies for managing your child’s behaviour along with exploring ways of increasing safety and wellbeing. This course helps parents to feel more in control and less stressed.


Theraplay: This group is for mums and children aged between 4 and 16 to come together for some quality time to play. It aims to develop relationships using fun and therapeutic techniques that will have a positive impact on the family unit.

Wishes and Feelings: A therapeutic programme around wishes and feelings designed for all children aged between 6 and 16 years. Activities will be fun and based around getting to know each other in the group and being able to share our views and opinions.


Expect Respect: A specially designed tool kit to use in schools from ages 11 – 18 years. It is split into age appropriate fun and interactive lesson plans that challenge assumptions about gender, highlight the difference between healthy and abusive relationships and promotes the message that abuse is not acceptable.


Escape the Trap: A programme designed to inform young people about teenage relationship abuse. The aim is to learn about the dynamics of power and control at a much earlier stage in their experience of intimate relationships. This is a free 8 week programme just for teenage girls vulnerable to relationship abuse.


Healthy Relationships: A free 4 week course run by the Terence Higgins Trust



For Advice: 01473 228 270


Our helpline provides advice and support to women
experiencing domestic abuse.


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